Table of contents

• Operators in general
  • Set operators for your resource
• Abilities as operator

Operators in general

Resource admins decide whether the resource should be usable with an operator. These operators can be set for every resource individually. Operators are operating the resource if it is booked. 

Set operators for your resource

This setting can be edited in the resource settings of a resource. Read more about the option here. It can either be mandatory or optional for users to have operators while using the resource. 

Possible options for operators:

The default option is "Off" (no operators available). Other options are: "Visible to admins only" (The option to select an operator is only visible to admins. They can assign operators to any user using the resource.), "Optional" (Users can choose to have an operator when using the resource but it is not mandatory. The user has no choice concerning the operator.), "Optional and user can select operator" (The same as before but the user can select an operator.), "Mandatory" (It is mandatory for every usage of the resource to be operator assisted. The user has no choice concerning the operator.), "Mandatory unless trained" (It is mandatory for every usage of the resource to be operator assisted if the user hasn't been trained. The user has no choice concerning the operator.), "Mandatory and user can select operator" (It is mandatory for every usage of the resource to be operator assisted but the user can select an operator.), "Mandatory and user can select operator unless trained" (It is mandatory for every usage of the resource to be operator assisted if the user hasn't been trained. The user can select an operator.). If chosen that operators are needed, they can be assigned, otherwise the provider administrators will serve as operators. 

Then operators can be assigned. Otherwise the provider admins are listed as operators.

Abilities as operator

• Users have to or are able to book an operators assistance with a resource.
• Operators will get informed automatically when the resource is booked with them as operator. 
• Operators can approve or decline requests for operator assisted usage of the resource (every booking with an operator, even if it is mandatory, needs to be approved by the operator itself). This can be done in the ADMIN.INBOX. 
• After approving to an operator assisted booking it is your duty to be there and assist with the resource.