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In case your Deltavision experiment crashes in an inexplicable way, please follow these steps to collect the logs and notify LMU staff:

  1. On AcquireUltra, click Help → Get System Logs.
  2. Wait until a zip file with name of the form dvultra_snapshot_nv01004_<timestamp>.zip appears in the home directory.
  3. Copy the zip file to /mnt/med-groups-lmu/ls1/instruments/DeltavisionUltra/logs.
  4. Email lmu-staff@helsinki.fi and tell us what happened, including the zip file name.

This will save some time as we don't need to wait for the instrument to be free to get the logs ourselves, and this way we also automatically get the logs from your home directory.Thanks!


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